Electronic Communication Policy

In order to maintain clarity regarding our use of electronic modes of communication during your treatment, I, Sheryl Cohen Ph.D., have prepared the following policy.  This is because the use of various types electronic communications is common in our society, and many individuals believe this is the preferred method of communication with others, whether their relationships are social or professional.  Many of these common modes of communication, however, put your privacy at risk and can be inconsistent with the law and the standards of my profession.  Consequently, this policy has been prepared to assure the security and confidentiality of your treatment and to assure that it is consistent with ethics and the law.

If you have any questions about this policy, please feel free to discuss this with me.

Email Communication

I use email communication only with your permission and only for administrative purposes unless we have made another agreement.  This means that email exchanges with my office should be limited to things like setting and changing appointments, billing matters, and other related issues.  Please do not email me about clinical matters because email is not a secure way to contact me.  If you need to discuss clinical matters with me, please feel free to call me so we can discuss it on the phone or wait so we can discuss it during your therapy session.  The telephone or face-to-face context simply is much more secure as a mode of communication.

Text Messaging

Because text messaging is a very insecure and impersonal mode of communication, I do not text message nor do I respond to text messages from anyone in treatment with me.  So, please do not text message me unless we have made other arrangements.

Social Media

I do not communicate with, or contact, any of my clients through social media platforms like Twitter or Facebook.  In addition, if I discover that I have accidentally established an online relationship with you, I will cancel that relationship.  This is because these types of casual social contacts can create significant security risks for you.

I do not participate in social networks in my professional capacity.  If you have an online presence, there is a possibility that you may encounter me by accident.  If that occurs, please discuss it with me during our time together.  I believe that any communications with clients online have a high potential to compromise the professional relationship.  In addition, please do not try to contact me in this way.  I will not respond and will terminate any online contact no matter how accidental.

Web Searches

I will not use web searches to gather information about you without your permission.  I believe that this violates your privacy rights; however, I understand that you might choose to gather information about me in this way.  In this day and age, there is an incredible amount of information available about individuals on the internet, much of which may actually be known to that person and some of which may be inaccurate or unknown.  If you encounter any information about me through web searches, or in any other fashion for that matter, please discuss this with me during our time together so that we can deal with it and its potential impact of your treatment.

Recently it has become fashionable for clients to review their health care providers on various websites.  Unfortunately, mental health professionals cannot respond to such comments and related errors because of confidentiality restrictions.  If you encounter such reviews of me or any professional with whom you are working, please share it with me so we can discuss it and its potential impact on your therapy.  Please do not rate my work with you while we are in treatment together on any of these websites.  This is because it has significant potential to damage our ability to work together.